Privacy Policy

This privacy policy has been prepared for the purpose of asserting our commitment to protect the confidentiality of information we hold about our clients and to inform you of our practices with regard to the collection, use and disclosure of personal information that you provide to High Destiny or that we automatically collect via our website.

This policy applies each time you provide us with personal information, either during your visit to one of our stores; in writing by completing a contest entry form, purchase order or online questionnaire; by subscribing to our newsletter; online through our website; or at any other time High Destiny collects, uses, discloses or keeps your personal information. By providing us your personal information or by using the website, you signify your consent to the collection, use, and disclosure of your personal information in accordance with this policy.

If you have any questions about this policy or would like to obtain further information, we invite you to contact us using any of the means provided in section “How to Contact Us”, or in the page Contact Us.

WHAT PERSONAL INFORMATION WE COLLECT

We may collect and process different types of personal information in the course of operating our business and providing our services, such as your surname, first name, postal address, e-mail address, telephone number, gender, date of birth, credit card number, responses to our questionnaires and surveys, comments, information relating to your transactions and any other personal information you provide to High Destiny. You may be asked to provide us with this information in various circumstances, for instance when you make a purchase, call us regarding an order or return, create an account on our website or subscribe to our newsletter.

Some of the personal information we collect is mandatory for the purposes of conducting a transaction, and some is optional. The mandatory personal information is identified by asterisks (*) in the written or electronic High Destiny forms.

In addition to the information you provide to us, we also automatically collect certain technical information, such as information relating to the use of our website. For more information on this topic, please see section “Automatic Collection of Personal Information”.

HOW WE USE PERSONAL INFORMATION

Nous pouvons utiliser les informations personnelles de la manière suivante :

  1.  Purchases and Order Management: To validate, process and track your orders, including to ensure their delivery to you; to contact you to inform you of the status of your orders; to assist you with your transactions, such as helping you order or return a product; to assess your satisfaction; to verify your identity and credit where necessary; to collect amounts owing; and to manage any dispute relating to a purchase.
  2. Online or In-Store Account Creation and Management: To allow you to manage your orders, your promotions or the contests you entered; to offer you a loyalty program; and to allow you to manage your preferences and enrich your profile.
  3. Client Services: To answer your questions about your account and orders, to interact with you, or to connect you with the relevant services.
  4. Newsletter, Catalogue and Other Commercial Communications: To provide you with news about Yves Rocher and our products; to inform you about our new products; to send you offers and promotions and provide you with gifts and surprises, such as on your birthday; to adapt and personalize our marketing communications based on your profile; and to measure the success of our newsletter and other commercial communications.
  5. Website Operation: To provide you with a high-performance website; and to facilitate your navigation, for instance by keeping your session open and keeping your products in your shopping bag.
  6. Legal Requirements: To meet the legal and regulatory requirements in force.

If we have to collect personal information for purposes other than those identified above, we undertake to give advance notice to our clientele and to obtain the necessary permissions for the collection, use and disclosure of such personal information, where appropriate.

HOW WE DISCLOSE PERSONAL INFORMATION

High Destiny does not disclose your personal information for purposes other than those for which it was collected without your consent or as required by law.

The personal information that we collect may share personal information with certain third parties such as:

  • Law enforcement and governmental entities when required by law. For greater clarity, we may disclose personal information or other information if required to do so by law or in the good-faith belief that such action is necessary to comply with applicable laws.
  • An entity resulting from an acquisition, a merger or other reorganization High Destiny may undergo.

AUTOMATIC COLLECTION OF PERSONAL INFORMATION

This section provides you with information about the collection, use and disclosure of information that is automatically collected by tracking technologies when you use our website. The tracking technologies used by our website do not collect information that identifies you, but instead collect general information such as how users arrive at and use the website. By using our website, you consent to the automatic collection, use and disclosure of the information described in this section in accordance with this policy or as permitted by law.

Depersonalized Statistical Information

As is true of most websites, our website automatically gathers certain depersonalized statistical information relating to its use. This information is referred to as “depersonalized” because it cannot be linked to a specific individual. The depersonalized statistical information we collect may include the approximate location (city or neighborhood) of the browsers’ IP addresses, the time and date at which users access the website, the browsers they use, the sections of the website they visit and the pages they read.

This depersonalized statistical information is used for website and system administration purposes, and to improve the website. It may be permanently archived for future use.

Cookie

Cookies are small text files that a website may put on your computer or mobile device when you first visit a site or page. Cookies help websites to recognise your device on your next visit. They may serve many functions. For example, they can help us analyse and improve our website’s functionalities, remember your preferences, or allow us to recommend content we believe will be especially relevant to you.

Google Web Analysis Products

We use certain Google products, such as Google Analytics, as web analysis tools. Google Analytics uses cookie files and web beacons (see above) to optimize its analysis. By using the website, you agree to such use of Google Analytics. Should you wish to opt out of the use of Google Analytics, please click on the following link: https://tools.google.com/dlpage/gaoptout?hl=en

NEWSLETTER AND OTHER COMMERCIAL COMMUNICATIONS

We send you marketing communications exclusively for the purposes described under “How We Use Personal Information”. These communications may be sent to you by e-mail, subject to obtaining your consent in accordance with this policy and applicable laws.

We have an e-mail newsletter, which we send to our clients who subscribe to it. Our newsletter provides information on our offers, new blog article, etc. You can also cancel your subscription at any time, either by updating your online account preferences or by following the instructions located at the bottom of each newsletter. Please note that operational emails are not commercial electronic messages and provide relevant information that must be communicated to you including, for instance, information on the orders you placed with High Destiny. Consequently, High Destiny will continue to send such messages as appropriate.

HOW WE PROTECT PERSONAL INFORMATION

We maintain appropriate physical, technical and administrative safeguards to protect the personal information we have in our possession against accidental or unlawful destruction, accidental loss, unauthorized disclosure or access, misuse, and any other unlawful form of processing of such personal information. High Destiny thus limits access to your personal information to employees who must necessarily have access to it in order to fulfill their functions. Records containing personal information on paper are kept in locked filing cabinets, access to which is restricted to authorized personnel. Personal information on electronic media is protected by technical and technological means, such as passwords, firewalls, anti-virus software and other protection software, as well as by the encryption of certain data, thus preventing loss, theft, unwanted intrusions, improper use, unauthorized changes and malicious attacks. High Destiny ensures that its servers are kept in a secure environment and its IT infrastructure is managed by specialists who ensure that data is protected. With respect to credit card transactions, High Destiny complies with the Payment Card Industry Data Security Standard (PCI DSS), which ensures the protection of personal information related to credit cards. Moreover, all employees of High Destiny are trained and made aware of the importance of protecting the confidentiality of personal information.

Nevertheless, due to the nature of the internet and internet technologies, security and privacy risks cannot be eliminated, and High Destiny cannot guarantee that your personal information will not be disclosed in a manner contrary to this policy. If you believe personal information has been compromised, please contact us as set forth in section “How to Contact Us”.

HOW LONG AND WHERE DO WE KEEP PERSONAL INFORMATION?

We will only keep personal information for as long as reasonably necessary to fulfill the relevant purposes set out in this policy and in order to comply with our legal and regulatory obligations. If you would like further information regarding the periods for which personal information will be kept, we invite you to contact us using any of the means provided in section “12. How to Contact Us”.

LINKS TO THIRD-PARTY WEBSITES

Our website may contain links to websites external to that of High Destiny. By clicking on these links, you will be automatically directed to these sites. We cannot ensure the protection of the information that you provide or that is collected by tracking technologies (cookies or other) when you are using these websites, given that they are owned and operated by independent third parties. These sites have their own privacy and protection of personal information practices, which are beyond our control. Yves Rocher assumes no responsibility in this regard, nor any obligation whatsoever for practices, actions and policies relating to these third-party sites.

 

HOW TO ACCESS YOUR PERSONAL INFORMATION

In accordance with applicable laws, you have the right to request access to any personal information that High Destiny holds about you, to know how it has been used and whether it has been communicated to third parties. You also have the right to ask that any personal information that we hold about you be corrected or deleted if inaccurate or incomplete. To do so, you must send a written request to this effect to the High Destiny at the following address: 2630 Welsh Road Apt. B5, Philadelphie, PA, 19152. In this request, you must provide enough information for us to be able to identify you clearly and thus inform you of the existence, use, and disclosure of personal information that we hold about you. High Destiny will proceed with the review of the written request and reply to it within thirty (30) days of receipt. This period may be extended by an additional period of thirty (30) days where allowed by applicable laws. No fee is required by High Destiny for the processing of such a request, unless the request is complex.

High Destiny reserves the right to refuse any request in circumstances where the law allows it. If applicable, the refusal will be duly explained within the allotted response time and you will be informed of the possible courses of action provided by the law.

 

HOW TO SEND US A COMPLAINT

If you have a complaint about the application of this policy by High Destiny, you may send a written complaint at the following address: 2630 Welsh Road Apt. B5, Philadelphie, PA, 19152. High Destiny undertakes to carry out an investigation and to respond to your complaint within forty-five (45) working days. If your complaint is justified, we will ensure that the required corrections are made.

 

HOW THIS POLICY IS UPDATED

High Destiny reserves the right to modify this policy at any time, without advance notice, and to publish the revised policy on its website or by any other means of communication. We invite you to scroll down to the bottom of this page to know at which date this policy was last updated. Any changes to this policy will be made in conformance with the laws in force. Continuing to provide personal information to High Destiny, use its website, or place orders following the publication of the new policy is equivalent to accepting the changes that were made. We therefore encourage you to review this policy whenever you visit the website to stay informed of how we are processing personal information.

 

HOW TO CONTACT US

Yves Rocher ensures that this policy is easily accessible through its website, its written communications and its staff. If you have any questions or comments about this policy or if you want to inform us of your preferences regarding personal information, you can contact us by calling 1-267-266-4877 or by writing to the following address: Service Clients High Destiny – 2630 Welsh Road Apt. B5, Philadelphie, PA, 19152. We will respond to your written request within thirty (30) days of its receipt.